Some struggling to secure their second dose of the vaccine

OKLAHOMA CITY (KOKH) — Oklahomans are continuing to experience issues with scheduling vaccine appointments through the State’s new online portal. Many saying the process has been confusing and some have had difficulties booking a time to get their follow-up dose.

“There’s over 2,000 of us that are in the same boat I am. What happened was we tried to sign up on Sign-UpGenius and apparently, they’ve got a new system,” explained Pat Carter, who received his first dose through the Canadian County Health Department before the statewide portal was rolled out.

He got the shot last month and is supposed to get his second shot next week, but hasn’t received the confirmation email containing the link to do so.

Others have also reported incorrectly being told they’re now ineligible to receive the vaccine.

“Basically those original 2,000 people are lost and they have no idea how to fix it,” said Carter.

Carter has gone back and forth with the Canadian County Health Department and made countless calls to 211, but says he’s still been given no real answers.

“It’s very frustrating,” says Carter, “I don’t know what else to do I’m at the point now I don’t know what else to do.”

The Canadian County Health Department declined an interview with FOX 25 when asked about the issues they’ve been having. They did however send this statement:

“Our team at the Canadian County Health Department is doing our best to distribute COVID-19 vaccine to our community members as quickly and efficiently as we can. We are thankful for your patience as we implement second dose appointments through the statewide portal at vaccinate.oklahoma.gov.”

But with time ticking on when Carter is due for his second dose, he says his patience is wearing thin.

“Diabetes, heart problems, blood pressure, I’ve had some cancers in my life so it’s kind of necessary I get this shot. I think it’s necessary a lot of people get this shot,” says Carter.

The Health Department has also noted that while it’s recommended to get your second dose of the vaccine within 28 days, it’s ok to receive it a few days later if need be.